1. GENERAL

These terms and conditions apply to all offers and sales transactions of RENUBOX®, trade name of Van de Velde Packaging-Dozenhal BV, of whatever nature and however described. They also apply to all future offers and sales transactions.



2. APPLICABILITY

a. These terms and conditions apply unless RENUBOX expressly waives them in writing, in whole or in part.

b. If one or more provisions of these terms and conditions conflict with the law, the remaining provisions shall remain in full force and effect.



3. FORMATION OF AGREEMENTS

a. An agreement is concluded at the moment of our acceptance of the written acceptance of the offer, or at the moment we commence execution of the order.

b. Orders placed by the buyer are binding. This also applies to orders, agreements, arrangements or commitments concluded or made by representatives, agents, or other intermediaries.

c. Plans, drawings, models, proofs, cutting dies, printing plates, etc. that are not the subject of an order shall be charged to the buyer.

d. Plans, drawings, models, proofs, cutting dies, printing plates, etc. produced by RENUBOX, as well as the intellectual property rights vested therein, remain the property of RENUBOX, even if the buyer has paid the costs.

e. RENUBOX guarantees storage of the material referred to in the previous paragraph only up to one year after last use.

f. Plans, drawings, models, proofs, cutting dies, printing plates, etc. that are the property of the buyer and supplied to the seller, remain on RENUBOX’s premises at the buyer’s risk.

g. All offers, drawings, models, material lists, etc. provided by RENUBOX remain its property. They may not be copied, shown, transferred, or used without RENUBOX’s express permission and must be returned immediately upon request.



4. CANCELLATION

If the other party wishes to cancel an agreement with RENUBOX, cancellation costs of 15% of the invoice amount (excluding VAT), plus any transport costs, will be charged. This does not affect RENUBOX’s right to full compensation for damages caused by the cancellation of the order.



5. PRICES

a. Unless otherwise stated, RENUBOX’s prices are: Excluding VAT, import duties, other taxes, levies, and charges; Quoted in Euros.

b. RENUBOX reserves the right to charge the buyer a proportional price increase if, after the conclusion of the agreement, there is an increase in one or more price-determining factors and/or statutory levies, including wages, premiums, materials, and exchange rate fluctuations.



6. PLACE AND METHOD OF DELIVERY

a. The seller will make every effort to adhere to the agreed delivery periods. However, the stated delivery periods are only approximate and are not binding deadlines.

b. Failure to deliver within the delivery period shall never entitle the buyer to damages. In case of late delivery, the buyer must notify us in writing and grant a reasonable period for performance. A “reasonable period” is at least the period generally considered reasonable within the industry.

c. If the goods have left the seller’s factory, depot, or warehouse within the delivery period, the seller is deemed to have met the delivery deadline.

d. RENUBOX is not liable for delays in fulfilling its obligations, except in cases of intent or gross negligence by RENUBOX and/or its management.

e. The buyer is obliged to accept the goods on the agreed delivery date. If the buyer fails to do so, storage and handling costs will be charged. RENUBOX is entitled to suspend delivery until these (extra) costs are paid.

f. Delivery is made to the first accessible entrance at street level, reachable over paved ground without the use of stairs, lifts, or other equipment. If the delivery location is situated on another floor or location, it is entirely the buyer’s responsibility to move the goods from the delivery point to the desired location. RENUBOX or its contractors are not obliged to move goods beyond the standard delivery point. Any loss or damage occurring after delivery at the standard delivery point is entirely at the buyer’s risk, unless otherwise agreed in writing.



7. TRANSPORT

a. The products are deemed delivered and accepted by the buyer – and the risk transfers – when the products leave our warehouse and are loaded onto the means of transport intended for delivery.

b. Transport will be arranged in a manner determined by RENUBOX.

c. RENUBOX is never liable for damage arising during transport.

d. Delivery of orders takes place on working days, in principle between 08:00 and 17:00.

e. Returns not pre-approved by RENUBOX will not be accepted.

f. A signed delivery note, consignment note, or other proof of receipt by the buyer or designated recipient serves as evidence that the shipment was received complete and in good condition, unless otherwise proven by a dated and signed note on the document.



8. RETENTION OF TITLE

a. Articles delivered by RENUBOX remain its property until the purchase price, including interest and costs, has been paid in full.

b. The buyer may not dispose of or encumber the articles in any way before full payment has been made.

c. If the buyer fails to fulfill payment obligations, or if we have good reason to fear this, we are entitled to reclaim the products delivered under retention of title.

d. The buyer hereby grants RENUBOX the right to enter all locations where its goods are stored in order to exercise its ownership rights. Repossession does not affect RENUBOX’s right to claim damages, costs, and interest.



9. PAYMENT

a. Payment must be received by RENUBOX within fourteen (14) days of the invoice date, without deduction.

b. The buyer may not suspend or set off payments on the grounds of complaints.

c. From the due date of the invoice, statutory interest under Dutch law (Articles 6:119 or 6:119a BW) plus 0.5% applies.

d. All legal and extrajudicial costs incurred by RENUBOX to enforce payment obligations shall be borne by the buyer. Extrajudicial costs are set at 15% of the invoice amount, with a minimum of €150.

e. If the buyer fails to pay on time, RENUBOX is entitled to suspend further deliveries until full payment has been made.

f. In case of suspension of payment, bankruptcy, seizure, liquidation, or any other failure to fulfill obligations, all outstanding debts of the buyer to RENUBOX become immediately due. RENUBOX is entitled to reclaim unpaid goods without prejudice to other rights.



10. BREACH OF CONTRACT AND TERMINATION

a. If the buyer fails to fulfill obligations under the agreement with RENUBOX, they are in default by the mere fact of non-performance, without notice of default being required.

b. If the buyer is in default, RENUBOX is entitled to terminate the agreement, in whole or in part, by written notice, without judicial intervention.

c. RENUBOX also has this right if the buyer applies for suspension of payment, is declared bankrupt, has assets seized, or liquidates their business.

d. RENUBOX may also terminate the agreement if there are well-founded reasons to fear the buyer will not fulfill obligations.

e. Termination does not affect RENUBOX’s right to claim damages, costs, and interest.



11. LIABILITY

a. RENUBOX is not liable to the buyer or third parties for damage arising in connection with products supplied, except where legally established that the damage is due to intent or gross negligence by RENUBOX.

b. If RENUBOX is liable, this liability is limited to direct damage to goods or persons and shall never include business or consequential damage, including loss of income.

c. Liability is limited to the purchase price of the product that caused the damage or the amount paid by the buyer for the order.

d. If a final court decision considers this limitation unreasonably burdensome, liability shall be limited to the amount paid out by RENUBOX’s liability insurer.

e. The buyer indemnifies RENUBOX against all third-party claims relating to goods supplied by RENUBOX, unless intent or gross negligence by RENUBOX is established.

f. For products purchased by RENUBOX from third parties, RENUBOX only provides warranty to the extent that such warranty is provided by its supplier.



12. DIMENSIONS AND PERMISSIBLE VARIATIONS

a. Boxes are measured internally, in centimeters, in the order: length–width–height. Length and width form the base.

b. Sheets are defined as width × length, with width parallel to the flute direction.

c. A deviation of up to 5% (max. 1 cm per direction) from the quoted dimensions is permitted. The same applies to material qualities, with a permitted deviation of up to 15% in strength, thickness, or grammage.

d. Deviations are assessed on the average deviation of the total delivered batch.

e. A deviation of up to 10% in quantities is permitted.

f. For printing, the customer is responsible for the quality of the design and file, and must take into account the technical limitations of the chosen printing method.



13. COMPLAINTS

Complaints must be submitted in writing, with reasons, within 8 days of receipt. Otherwise, the goods are deemed unconditionally accepted.



14. DISPUTES AND APPLICABLE LAW

a. All agreements between RENUBOX and the other party are exclusively subject to Dutch law. The applicability of the Vienna Sales Convention (CISG) is expressly excluded.

b. All disputes arising from or related to these agreements shall be submitted to the competent court in the district where RENUBOX has its registered office, or to another court at RENUBOX’s discretion.